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Policies

TERMS AND CONDITIONS OF SALE

Responsibilities

Destinations Cusco Tours travel agency, acts only as an intermediary agent for passengers. Its function is to arrange the services provided by airlines, bus operators, train operators, transport operators in general, hotels, tour operators and / or any other independent firm.

Destinations Cusco Tours has no control over these companies, so in all travel arrangements our agency acts on behalf of our clients, organizing on their behalf the means of transport, accommodation or other tourist services required, so no We assume responsibility in case of accidents, losses, damages, delays, inconveniences or any other type of irregularity that may be caused by defects of any vehicle, or through situations of omission, negligence or negligence of any company or person hired by the same , to fulfill or carry out any service or part of the tourist service offered, as a result of acts of vandalism, strikes, wars, government actions, weather conditions, or any other type of factors that imply additional costs from delays, changes of itineraries or other causes.

Destinations Cusco Tours reserves the right to accept or not any reservation request from any passenger, any tour or tour package or to cancel or change a tour package, if the circumstances warrant it. The request for any type of service requested to our company will be understood as the consent of these conditions.

Prices and Rates.

All prices and rates are expressed in US dollars and are subject to change without prior notice, until payment has been made and due confirmation of availability.

The prices and rates of the tour packages are per person, based on double occupancy in a standard room in all hotels and include services, transfers, indicated excursions, specialized guides and entrance tickets (unless different conditions are specified). Prices and rates do not include extras, tips, airport taxes, air tickets (unless expressly indicated), excess baggage or any other trip not specified in the program.

Itinerary.

The Itineraries are planned with great care although, for operational reasons, it may be necessary to change the order of activities in the itinerary, or the specified route, and although such cases may be rare, the itinerary in general should only be assumed as a basic guide .

The company reserves the right to make, without prior notice, modifications in the order of excursions or trips, due to weather conditions, river level, arrival or departure time of planes, buses or trains or any other relevant reason, the same ones that will guarantee the best development of your trip.

Reservations

All reservations will be subject to confirmation until full receipt of full payment for services. In case a specific agreement has been reached between the company and the client, the reservation can be confirmed with a partial payment of 40% for packages with standard category hotels and 65% for packages with superior and luxury hotels. . However, the balance must be canceled before the start of services.
Payments for our services can only be made as indicated in our payment methods. Once the reservation of the tour package is confirmed to the client by means of an e-mail with a confirmation code, this will be guaranteed, except cancellation for reasons stated under the title of responsibilities which are totally unrelated to the company.

The confirmation of the hotels is subject to availability, if there is no space in the selected hotel, another one of similar category and price will be given.

With regard to cancellations, refunds and refunds of money, these will be regulated by the terms and conditions stipulated in the cancellation, refund and refund policies.

Hotels (not included in a tour package)

Hotel reservations can only be confirmed if the full payment for the services has been confirmed (unless expressly agreed otherwise). In case a specific agreement has been reached between the company and the client, the reservation may be confirmed with a partial payment.

The client will only need to appear at the hotel with the confirmation code and identify himself with his passport (if he is a foreigner) or with his national identity document (if he is Peruvian). In case breakfast or other meal is included in the hotel’s offered rate, this will be clearly specified. The passenger must comply with the schedules established for the consumption of these meals according to the hotel policy. Any extra consumption not clearly specified as included will have to be paid directly by the passenger and will be the sole responsibility of the passenger.

Air Tickets (not included in a tour package)

The prices and rates of air tickets are subject to availability and in exchange without prior notice until they have been issued. Schedules, itineraries, flight numbers and schedules of these tickets are subject to change until the date of travel by the airline.

All air ticket reservations will be subject to confirmation until full receipt of full payment for the tickets and until they have been issued. The tickets issued for the air transport service do not allow refunds and do not allow change of route. However, only change of dates will be accepted up to 7 days before the original date of flight if a fee has been taken that allows it, prior payment of a penalty (subject to variation without prior notice). The operator of the service may modify the current conditions without prior notice.

In the case of electronic air tickets (e-tickets) it will not be necessary to present them, it is only necessary for the passenger to identify himself with his passport (if he is a foreigner) or with his national identity document (in case of be a resident in the country).

Airlines serve their meals or snacks according to their own policies. The passengers will be responsible for consuming them or not. Any extra consumption not clearly specified as included will have to be paid directly by the passenger and will be the sole responsibility of this and the airline for any consumption not canceled.

Bus tickets (not included in a tour package)

The prices and rates of bus tickets are subject to availability and in exchange without prior notice until they have been issued. The schedules, itineraries and schedules of these tickets are subject to change until the date of travel by the bus operator.

All bus ticket reservations will be subject to confirmation until full receipt of full payment for the tickets and until they have been issued. Tickets issued for the bus transportation service do not allow refunds, do not allow change of route and do not allow date change. The operator of the service may modify the current conditions without prior notice. Bus operators serve their meals or snacks according to their own policies. The passengers will be responsible for consuming them or not.

Train Transport Service (not included in a tour package)

Prices and fares for train tickets are subject to availability and in exchange without prior notice until they have been issued. The schedules, itineraries and schedules of these tickets are subject to change until the date of travel by the operating company of the trains.

All train ticket reservations will be subject to confirmation until full receipt of full payment for the tickets and until they have been issued. The tickets issued for the train transport service do not allow refunds, do not allow change of route and do not allow date change. The operator of the service may modify the current conditions without prior notice. Train operators serve their meals or snacks according to their own policies. The passengers will be responsible for consuming them or not.

Any extra consumption not clearly specified as included will have to be paid directly by the passenger and will be the sole responsibility of this and the train operator for any consumption not canceled.

Payment Policy.

Our payment policy, in the case of individual passengers, requires that our services be totally canceled 15 days before the arrival of passengers, unless different conditions are specified. In the case of groups, our payment policy requires that our services must be completely canceled 25 days before the arrival of the group together with the list of passengers, unless different conditions are specified.

Any modification to agreed services or the hiring of new services once the trip has begun, will be paid directly by the passenger or may, in case the agency accepts it, be charged to a credit card.

Payment methods.

Ways to make the pre-payments for the confirmation of the services requested:

  • VISA credit card with Verified by Visa and MASTERCARD with Securecode (+ 10%).
  • Credit card VISA, MASTERCARD, AMERICAN EXPRESS through PAYPAL (+ 10%).
  • Bank deposit (For bank transfers from abroad add $ 20)
  • Sending money by Western Union or Money Gram.

Documentation.

The passenger is responsible for having his passport or other travel document and visas in effect according to his nationality accepted by the laws of the governments of the countries he is visiting. In order to make reservations you will need to have the following information for each passenger: Full Name, Passport Number, Nationality, Age, Sex. It is recommended to inform allergies, illnesses, passenger conditions, characteristics of each passenger, food preferences, etc.

Luggage.

The weight limit accepted for domestic air flights and ground service is 20 kg. (44 lb.), free of extra payment. The passenger is responsible for their luggage and any claim for loss or theft must be made directly to the transport operator.

Obligations.

In case any service can not be provided by an error, failure or direct fault attributable to the service operator, it will try its best to provide some solution of equal value to the service not provided. In case you can not provide a service equivalent to the service not provided, it will be reimbursed at the actual price of the service, excluding any consequence, indirect costs or any other cost associated with not performing this service. Any claim regarding any service not provided during the trip will only be accepted if it is done, in writing, within 7 days after the trip ends. With regard to cancellations, refunds and refunds of money, these will be regulated by the terms and conditions stipulated in the cancellation, refund & refund policies.

CANCELLATION, RETURNS & REFUND POLICY

Individual passengers and group passengers.

If a request for cancellation is received up to and including 60 days before the arrival date of the passengers, the refund or refund will be subject to a penalty of 15% of the total cost for administrative expenses, other than the financial expenses associated with the cost of bank transfer, credit card commission and some other expenses and / or cost associated with the return. Except for exceptions that are specified below. If a request for cancellation is received up to and including 45 days before the date of arrival of the passengers, the refund or refund will be subject to a charge of 35% cancellation fees, outside of the financial expenses associated with the cost of the transfer bank, credit card commission and some other expenses and / or cost associated with the return. Except for exceptions that are specified below. If a cancellation is received 35-20 days before the date of arrival of the passengers, the refund or refund will be subject to a charge of 65% of cancellation expenses, out of the financial expenses associated with the cost of the bank transfer, commission of credit card and some other expense and / or cost associated with the return. Except for exceptions that are specified below. No refund or refund will be granted if the request for cancellation is received up to or less than 19 days before the date of arrival of passengers. Likewise, no refund or refund will be granted for non-presentation of the passenger (s) or cancellation during the trip. There is no refund or refund for portions of tour packages or unused stays.
In the case of cancellation of tourist packages that include the air transportation service, bus and / or train already issued, no refund or refund will be granted for these services. In the case of cancellation of the air transport service, bus and / or train already issued, no refund or refund will be granted for these services.

Certain services may be interrupted or canceled due to weather conditions, reasons of force majeure, riots, etc., or others beyond the control of hotels, airlines, suppliers or the same agency. No refund or refund will be granted as a result of these interruptions or cancellations beyond our control.

Exceptions

In the case of cancellation of only the Inca Trail service, no refund will be granted for this service, given the characteristics of this service. In the case of cancellation of tourist packages that include the train service to Machu Picchu, Sacred Valley or Puno, no refund will be granted for this service, given the characteristics of this service.

In the case of cancellation of train service to Machu Picchu, Sacred Valley or Puno, no refund will be granted for this service, given the characteristics of this service.

Note: Certain providers have more stringent cancellation policies regarding groups. Therefore, in group bookings that exceed 10 passengers, providers reserve the right to impose a 35% penalty up to 90 days before the date of travel, and 100% penalty for cancellation up to 45 days before of the date of travel.

During the high season period, our company reserves the right to alter the cancellation policies if our suppliers apply various penalties to those listed above.

Machu Picchu y Montañas Coloradas

Desde $ 00.00 | 7 días 
VER TOURS

Oferta del Mes

Machu Picchu y Montañas coloradas

Desde $ 00.00 | 7 días
VER TOURS

Oferta del Mes

Nuestros Tours

Paquetes Cusco - Machupicchu

Cultural Cusco 5 days / 4 nights.

Machupicchu + Sacred Valley + Maras Moray

Duration: 5 days / 4 nights

Magic Cusco 4 days / 3 nights.

Machupicchu + Sacred Valley + City Tour

Duration: 4 días / 3 noches.

Cusco Express 3 days / 2 nights

Machupicchu + City Tour

Duration: 3 días / 2 noches

Machu Picchu by Car 3 days / 2 nights

Machu Picchu por Carro

Duration: 3 días / 2 noches

Tours de Aventura

Inca Trail 4 days / 3 nights

Camino Inca

Duration: 4 días / 3 noches

Inca Trail 2 days / 1 night

Camino Inca

Duration: 2 días / 1 noche

Choquequirao 4 days / 3 nights

Choquequirao

Duration: 4 días / 3 noches

Salkantay + Machu Picchu 5 days / 4 nights

Salkantay + Machu Picchu

Duration: 5 días / 4 noches

Salkantay + Machu Picchu 4 days / 3 nights

Salkantay + Machu Picchu

Duration: 4 días / 3 noches

Inca Jungle + Machu Picchu 4 days / 3 nights

Inca Jungle + Machu Picchu

Duration: 4 días / 3 noches

Tours Especiales

Machu Picchu by Car 3 days / 2 nights

Machu Picchu por Carro

Duration: 3 días / 2 noches

Machu Picchu by Car 2 days / 1 night

Machu Picchu por Carro

Duration: 2 días / 1 noche

Mirador del Cóndor – Cusco 1 day

Mirador del Cóndor - Cusco

Duration: 1 DÍA

Cuatro Lagunas Cusco – Peru 1 day

Cuatro Lagunas Cusco - Perú

Duration: 1 DÍA

Tours Diarios

Humantay Lake

Duration: 1 DAY

City Tour Cusco ½ day.

City Tour Cusco

Duration: ½ día.

Sacred Valley of the Incas 1 day

Valle Sagrado de los Incas

Duration: 1 día

Maras & Moray ½ day

Maras & Moray

Duration: ½ día

South Valley Cusco ½ day.

Valle Sur Cusco

Duration: ½ día.

Paquetes Nacionales

Lima – Cusco – Puno – Ica 12 days / 11 nights

Lima - Cusco - Puno - Ica

Duration: 12 días / 11 noches

Cusco – Puno – Ica 10 days / 09 nights

Cusco - Puno - Ica

Duration: 10 días / 09 noches

Cusco – Puno 6 days / 5 nights

Cusco - Puno

Duration: 6 días / 5 noches

Puno – Cultural 3 days / 2 nights

Puno - Cultural

Duration: 3 días / 2 noches

Ica – Paracas – Nazca 4 days / 3 nights

Ica - Paracas - Nazca

Duration: 4 días / 3 noches

Destinations Cusco Tours we are a new generation of Travel Agency, dedicated exclusively to you, specialized in offering the best selection of tour packages (Private and Shared). Our advanced online booking system and our extensive experience in tourism make us a leading company in our field. We are committed to meet all your expectations for this we have professional and highly trained staff willing to provide you with fully customized services.

Read more about us

Why choose us?

  •  100% A local company of Cusco
  •  Sustainable tourism
  •   Committed to our community
  •   Highly trained guides
  •  Planned trips
  •   Safety standard
  •   Porters Trained
  •   Best team
  •   Custom Trips

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